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Tallinn Migration Centre

Tallinna Rändekeskus

NB! Our centre has relocated to a new address – Endla 8, 10122 Tallinn (Endla Street 8, see map here).

 

Opening hours:

Mon 9:00–18:00
Tue & Thu 9:00–17:00
Fri 9:00–16:00 
Wed, Sat, Sun  – closed
Lunch break 
12:30–13:30

 

Tallinna rändekeskuse maja uuel aadressil Endla 8, Tallinn

Contact numbers and reception hours:

Estonian and English language service:
Phone numbers: +372 5196 6614 and +372 5380 4841
Hours: weekdays from 9:00 AM to 12:30 PM and 1:30 PM to 4:00 PM

Ukrainian and Russian language service:
Phone number: +372 5385 9033
Hours: weekdays from 9:00 AM to 12:30 PM and 1:30 PM to 4:00 PM

If your call is not answered immediately, you will receive a callback!

More information: https://www.facebook.com/TallinnMigrationCentre
Information for refugees from Ukraine: https://www.facebook.com/MCTUAINFO  

 

Here's how we support residents of Tallinn with migration background:

  • we assess the primary need for help and provide it, as well as advise on issues of social help.

  • social welfare assistance

  • child protection issues, youth work, help and support for victims of domestic violence and torture.

  • different types of help with adaptation

  • practical assistance of coordinators (support persons)

  • information about services in the public sector

  • rent subsidy (only clients with the status of international protection from Ukraine).

  • service of free translation of documents (only clients with the status of international protection from Ukraine)

  • close cooperation with ministries, state and city departments, non-profit enterprises, international organizations and diasporas

  • free legal assistance on international protection issues in cooperation with the Estonian Center for Human Rights (pre-registration is required by phone +372 5385 9033)
  • psychological help. Registration by telephone: consultations in Tallinn - 54200016 (Liliia Komissarova), consultations online - 5444 0784 (Irina Loginova)
  • There is an internet point and free wifi in the center.
  • IOM (UN Migration Agency) offers the following services to migrants and refugees at the Tallinn Migration Centre:

    ·       Healthcare system counseling

    ·       Case management for refugees from Ukraine (consultations and assistance for those in transit through Estonia or in vulnerable situations living in Estonia)

    ·       Legal counseling on employment matters

    ·       Voluntary return assistance for migrants who do not have the right to stay in Estonia or whose right to stay is ending, and who have decided to return to their home country

    The IOM general contact number at the Tallinn Migration Centre is +372 5852 2233.

 

Important phone numbers

(services in Estonian, Russian and English)

  • Emergency number 112 (police, ambulance, rescue)

  • General crisis information helpline 1247

  • Family Doctor's Advice Line 1220 (+372 634 6630 when calling from abroad).

  • Emotional support helpline 116 006 (+372 6147 393 when calling from abroad).

  • Migration advice (staying, working and living in Estonia) migrationadvice@politsei.ee or 612 3500 Mon-Fri from 9 AM to 3 PM.

  • Ukrainian Cultural Centre www.ukk.ee, phone 5650 2572, labora.tallinn@gmail.com

Further information for war refugees from Ukraine in Estonia: kriis.ee.

Official information and sites of Estonian institutions:

NATIONAL CRISIS WEBSITE
Estonian official national crisis website
 
UNEMPLOYMENT INSURANCE FUND 
Working in Estonia
 
HEALTH INSURANCE FUND
Health checks, emergency and general medical help, temporary protection and health insurance

SOCIAL INSURANCE FUND
Benefits, social protection, support
 
MINISTRY OF EDUCATION AND RESEARCH 
Education in Estonia
 
POLICE AND BORDER GUARD
Protection, staying in Estonia, situation on the state border and working in Estonia

Important contacts

Counselling: +372 600 0677 (Mon–Fri 9–17), 1247 (24/7)
Emergency number 112 (police, ambulance, rescue)
General crisis information helpline 1247 (24/7)

Family Doctor's Advice Line 1220 (+372 634 6630 when calling from abroad).

Emotional support helpline 116 006 (+372 6147 393 when calling from abroad).

Migration advice (staying, working and living in Estonia) migrationadvice@politsei.ee or 612 3500 Mondays to Fridays from 9 AM to 3 PM.

Ukrainian Cultural Centre www.ukk.ee, +372 5650 2572, labora.tallinn@gmail.com